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Questions and Answers

Is the Passport Check system offered by Know Your Candidate tried and tested?

Yes. Our Passport Check is provided by the world leader in document authentication and their system is used by 3000 organisations globally, including financial services and public sector bodies.

My candidate has a new style passport which has only recently been introduced – will the Passport Check be effective?

Yes. The library of documents the Passport Check uses is updated daily.

Which parts / pages of document do I need to supply?

If providing a Passport or Visa please supply the identity page with the Machine Readable Zone (MRZ) at the bottom of the page fully visible. In addition, supplying the Passport observations page will assist us in matching the document to the correct release / version in the database. If providing an ID Card copies of the front and reverse of the card are required.

Are there any minimum quality standards for the image of the document to be checked?

Yes. The image of the identity document needs to be at least 300 dpi. A clear photocopy or scan will easily meet this requirement.

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